RETURNS AND REFUNDS

Please let us know via email within 14 Days from the purchase date if you have a problem with your order or need to return the item for a full refund. Returns will be processed if the item is faulty or not fit for the intended purpose provided the products are unused and are in a good original condition including the packaging. We will endeavour to replace the product if there is stock or provide an alternative option which you will be notified of.

The customer will be responsible for the postage cost incurred for returning the products.

Please email info@spoiltpetz.com.au for further information on returns and refunds.